Lower private and corporate consumption rates, higher disappointment and disbelieve of customers towards their operators, and the entrance of new players in the market have turned customer retention into a true challenge for telecommunication companies.
We provide business intelligence technologies to fulfill the complex requirements of telecom organizations, which include increasing sales, reducing churn, fraud prevention, improving risk management and decreasing operational costs. Our solutions range from ad hoc queries, multi-dimensional analysis to predictive and descriptive modeling, data mining, and text analytics.
• Loading and integrating large data sets from miscellaneous sources.
• Loyalty analysis.
• Social media research.
• Customer service analysis.
• Acquisition, retention and attrition analysis.
• Call quality evaluation and optimization.
• Reduce process inefficiencies, increase operational performance and profit margins.
• Identify cross and up selling opportunities.
• Predictive analytics
Kreara serve clients of all scales and geographies. We have extensively worked in the US and European markets with specific focus on analytics and application solutions for Pharmaceutical, Financial and Retail Sectors. Recently we have also started to work with the government, helping them to analyse public data and visualise it in a very user friendly manner. We try and treat each of our clients as our only customer and work with them very closely to understand and cater to their requirements.